1. About Us

Sterling Sutra offers a wide range of light and ready-made jewellery for men, women, and all age groups.

• We do not deal in gold jewellery or precious metal investments.
• Our jewellery is designed for style, comfort, and everyday wear.

• Contact Details:

  Phone: +91 9867160481
• Email:sales@sterlingsutra.com support@sterlingsutra.com
• Address:Tower D4, L&T Seawoods Residences, Sec-25 East, Nerul, Navi Mumbai – 400706

2. Use of Website

• You must be at least 18 years old or have parental guidance to make purchases.
• All information provided by you (name, contact details, payment information) must be accurate and complete.
• Misuse of our website, including fraudulent activity, is strictly prohibited.

3. Products & Pricing

• All jewellery showcased is lightweight, readymade, and non-gold.
• Prices displayed on the website are in Indian Rupees (INR) and inclusive of applicable taxes, unless mentioned otherwise.
• We reserve the right to update product details, availability, and prices without prior notice.

4. Orders & Payments

• Orders are confirmed only after successful payment.
• We accept secure online payment methods through trusted payment gateways.
• Sterling Sutra is not responsible for payment delays caused by third-party banks or payment processors.

5. Shipping & Delivery

• We ship across India with reliable courier partners.
• Delivery timelines may vary depending on your location.
• You will receive tracking details once your order is dispatched.
• We are not liable for delays caused by courier partners, natural events, or unforeseen circumstances.

6. Returns, Exchanges & Refunds

• We accept returns/exchanges only if the product is damaged, defective, or incorrect at the time of delivery.
• Items must be returned in their original packaging, unused, and with proof of purchase.
• Certain items (like personalized jewellery) may not be eligible for return or exchange.
• Refunds (if applicable) will be processed back to the original payment method within a reasonable time.

7. Warranty & Liability

• Our jewellery is fashion/lifestyle jewellery and not made of gold. It may naturally lose shine or color over time with use.
• Sterling Sutra is not responsible for allergies, skin reactions, or misuse of products.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Intellectual Property

• All website content, including text, images, designs, and logos, are owned by Sterling Sutra.
• You may not copy, reproduce, or distribute our content without written permission.

9. Privacy Policy

• We respect your privacy and safeguard your personal information.
• Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

10. Governing Law

• These Terms are governed by the laws of India.
• Any disputes shall be subject to the jurisdiction of courts in Mumbai, Maharashtra.

11. Contact Us

• For any queries regarding these Terms & Conditions, feel free to contact us at:

  • +91 9867160481
  • support@sterlingsutra.com , sales@sterlingsutra.com