Privacy Policy 

Effective Date: 22-09-2025
Website: https://sterlingsutra.com/

At Sterling Sutra, we respect your trust and value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our services, you agree to the terms outlined here.

1. Information We Collect

When you use our website, we may collect the following information:

• Personal details: Your name, phone number, email address, and shipping/billing address.
• Payment information: Details required to complete your purchase (we do not store your card information; all payments are processed securely through trusted payment gateways).
• Order details: Items purchased, order history, and preferences.
• Technical information: Device details, browser type, IP address, and website usage data (collected via cookies).

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you regarding purchases, queries, or support.
• Share updates about new products, offers, and promotions (only if you opt-in).
• Improve website functionality, user experience, and security.
• Fulfill legal and regulatory requirements.

3. Data Security

We take appropriate steps to protect your personal information from unauthorized access, misuse, or disclosure. Our website uses secure encryption and trusted payment gateways to keep your transactions safe.

4. Sharing of Information

We do not sell, rent, or trade your personal details to third parties. However, we may share your information with:

• Service providers such as shipping partners, payment gateways, or IT support teams (only for order processing).
• Legal authorities if required by law, to protect our rights, or to prevent fraud.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us understand your preferences and improve our services. You may disable cookies through your browser settings, but some features of the site may not function properly.

6. Your Rights

As a customer, you have the right to:

• Access the personal information we hold about you.
• Request correction or updates to your information.
• Opt out of marketing communications anytime by clicking the unsubscribe link or contacting us directly.
• Request deletion of your data, subject to legal and accounting obligations.

7. Children’s Privacy

Our website is open for all age groups, but we do not knowingly collect personal information from children under the age of 13 without parental consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review it periodically.

9. Contact Us

For any privacy-related queries or requests, please contact us:

• Phone: +91 9867160481
• Email: support@sterlingsutra.com | sales@sterlingsutra.com
• Address: Tower D4, L&T Seawoods Residences, Sec-25 East, Nerul, Navi Mumbai – 400706.